FAQ

Any more questions? Contact us and we’ll be happy to help. We would love to hear from you.
Table of Contents

General Information

TukTukPost is a monthly book subscription box that sends children’s books to your door! Each month, tiny fingers will discover carefully curated books, a lovely little note and a surprise goodie for fun!

We offer four options so you can choose the box that best suits the age of your child. Our Infant Box is perfect for ages 0-2, our Toddler Box is great for ages 2-4, our Early Readers Box is good for ages 4-7 and our Flex Box is for families who are looking for books at different reading levels to be shared between siblings.

In the subscription box 2-3 books per box in India and 3-4 books in each box in Canada.

Every box of books is selected by passionate parents, aunts, uncles just like you. This means that we select books that we believe will make the biggest impression, create the most fun, and bring the most joy to your little bookworm. Our goal is to send hidden gems .

Your first box will begin processing immediately after your order is placed. It will then ship out of our facility within 2-4 business days, on average. Once shipped, your box will take approximately 3-10 business days to arrive at your door depending on the location. You will receive the following months box before 15th of each month.

Community is a very important word to everyone here at TukTukPost. If you receive a book that your child already has, we encourage you to share it with your community. Give it to your neighbour! We think this could be a great chance to interact with those around you and help make a small difference for children’s literacy.

No, just because you order during the same month as someone else, it does not mean that you will be receiving the same books. We select our favourite books and add them to a pool on a continual basis. New books are added weekly and it will always be a fun surprise for both the child and the parents!

Billing and Renewals

You will be billed at the time of checkout as per your subscription plan and charges as these are prepay plans. 

We will be sending you a reminder email for renewing your subscription. You can also wats app or email us on Hello@TukTukPost.com for renewal.

As our subscription plans are prepaid, we cannot cancel the subscription in between the duration of the plan .You can always reach out to us at Hello@TukTukPost.com for any concerns.

Subscribing

We accept all debit and credit cards and net banking. We also accept Payment Wallets.

Email us at hello@TukTukPost.com as soon as possible, and we will look into your account for you. If a refund is needed, we’re happy to provide it as quickly as we can.

Shipping and Tracking

Currently, we only ship to India and Canada. But yes, do drop us an email for shipping worldwide and we try our best to assist you. Different shipping rates may apply.

Right now shipping costs are as follows:
India – FREE

Canada -$9.00

International -Different charges apply.

You can change the details by logging into your account and updating your address, or, email us at hello@tuktukpost.com and we will be happy to sort it out for you.

Once your order has been shipped, you will receive a shipping confirmation email that will have all the tracking information you need. This number can also be found in your account information on our website.

The tracking information will be updated 24-48 hours after you receive notification that it has shipped. If the time period passes and an update is still not available, please contact customer service at hello@tuktukpost.com with your order details so we can assist you.

Gift a Box

Awesome! Thank you for thinking of TukTukPost!

You may order the box from the “Gift a Box” button on the home page.